Shipment:
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 72 hours once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual counties, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery
Sizing or Fit Issues
As all of our hats & caps are hand make, the finished cap may vary by approximately + 1cm in the specified measurements. And the caps are adjustable, still fit for most people. If you need special size, please contact with us directly.
Color Mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.
How ever, if you believe that the item received in wrong color, please contact us to see if a return or refund is possible.
Feedback
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our goods and services.
If you have any problems with our goods or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problem and provide you with the best customer services.
Returns:
We do our best to serve our customers the best we can.and We use our best packing to protect the goods.
We will refund you if you return the items within 7 days of your receipt of the items for any reason. However the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items
