Dell Services & Warranty Details

Services Website:  www.dell.com/servicecontracts
Dell Service Centre Contacts:
Countries Basic Prosupport
Bahrain 8000 4303 8000 4303
Jordan 1 8800 0000 / 8885785446 1 8800 0000 / 8885785442
Kuwait  +965 2 225 7006  +965 2 225 7008
Oman  +968 24567922  +968 24568533
Qatar +97440119399 +97440119217
Saudi Arabia 8008443743 8008443751
UAE 80004413889 80004413745
 
Features Basic Warranty Prosupport Warranty
Call center location Regional variations In region
Service technician Script-based troubleshooting Advanced technician
Hours of operation – phone Local business hours, excluding weekends & national holidays 7x24x365
No-cost technician dispatch of Customer Self Replaceable parts (CSR) For Optional Self Replaceable Parts (OCSR). All other parts are upon customer request only and a fee will be charged Technician dispatched per
customer request on all part
replacements
Onsite parts/labor response time Next Business Day Onsite Service;
8-5; no holidays
Next Business Day Onsite Service,
with additional 2hr, 4hr, 8hr options
available
Software troubleshooting Not available Includes Dell OEM on select
Support Products and for Covered
Software Products4
SATA hard drive coverage One year maximum One year minimum
Remote troubleshooting Not available Dell Technician assistance provided,
when available and with Customer
consent, to connect directly over a
secure Internet connection.
Getting-started assistance Not available Included on common/Dell OEM
end-user applications4